Shipping policy
3DR-I store
Shipping policy
Version: 16 September 2026
How DR-I S.r.l. Innovative Startup ships the products bought on dr-i.tech. All orders leave our operating address in Vercelli, Italy. This policy forms an integral part of the Terms of service.
1. Processing time
- Catalogue items in stock: dispatched within 1 to 3 business days of order confirmation.
- Catalogue items printed to order: dispatched within 3 to 7 business days, depending on the product. The expected window is shown on the product page.
- Custom orders: the lead time is agreed by email in the quotation. Custom orders do not go through the standard checkout, write to info@dr-i.tech.
Orders placed on Saturdays, Sundays or Italian public holidays are processed on the next business day.
2. Transit times after dispatch
| Destination | Estimated transit |
|---|---|
| Italy | 1 to 3 business days |
| European Union, western and central Europe | 3 to 6 business days |
| European Union, eastern and southern Europe | 4 to 8 business days |
| United Kingdom and Switzerland | 5 to 10 business days |
| Rest of the world | 7 to 20 business days |
These are carrier estimates, not guaranteed dates. Delays caused by carriers, customs or events beyond our control are not within our responsibility, but we will help you chase them.
3. Shipping costs
Shipping cost depends on the destination and on the option you choose. The exact amount is always shown at checkout before you confirm and pay. Where free shipping applies, it is stated on the Site at the time of your order.
4. Tracking
When your order leaves us you receive an email with the carrier and the tracking number. The same information is available in your customer account.
5. Customs, duties and import taxes
For destinations outside the European Union, any customs duties, import taxes, local VAT and carrier handling fees are payable by the recipient and are not included in the amount paid at checkout.
6. Delays, failed deliveries and returns to sender
If tracking stops moving or the parcel is marked as undelivered, check the tracking first, then write to orders@dr-i.tech with your order number. We open an investigation with the carrier within 2 business days. If a parcel comes back to us because the address was incorrect or because delivery was attempted without success, we contact you to arrange a new shipment at your cost.
7. Damaged or lost parcels
If your order arrives damaged, or does not arrive at all, write to orders@dr-i.tech with your order number and photographs of the packaging and contents, ideally within 14 days of the expected delivery date. We arrange a replacement or a refund, as appropriate. Keep the packaging until the claim is closed.
8. Collection in person
Collection at our operating address in Vercelli can be arranged on request: write to orders@dr-i.tech before placing the order. Address: DR-I S.r.l., Via Dalmazia 10, 13100 Vercelli (VC), Italy.
9. Contact
Orders, shipping and delivery: orders@dr-i.tech. General enquiries and custom orders: info@dr-i.tech.
DR-I S.r.l. Innovative Startup · Registered office: Via E. Ruggiero 123, 81100 Caserta (CE), Italy · Operating address: Via Dalmazia 10, 13100 Vercelli (VC), Italy · VAT and tax code IT04678810617 · REA CE-346222 · Share capital € 3,000.00 fully paid up · PEC certificate@pec.dr-i.tech