3DR-I store

Terms of service

Version: 16 September 2026

These Terms govern the use of the website dr-i.tech (the "Site") and the sale of the products offered there under the 3DR-I brand. The Site is operated by DR-I S.r.l. Innovative Startup ("DR-I", "we", "us"), VAT and tax code IT04678810617, registered office Via E. Ruggiero 123, 81100 Caserta (CE), Italy, PEC certificate@pec.dr-i.tech, email info@dr-i.tech. By placing an order you accept these Terms in full.

1. Definitions

• Customer: anyone who places an order on the Site.
• Consumer: a Customer who is a natural person acting for purposes outside their trade, business, craft or profession, as defined by Italian Legislative Decree 206/2005 (the "Consumer Code").
• Business Customer: a company, institution, laboratory or professional buying in the course of its activity.
• Products: the 3D printed laboratory accessories and related items listed on the Site.
• Custom Order: a product manufactured to the Customer's own specifications or drawings, quoted and agreed by email and not sold through the standard checkout.

2. Scope and acceptance

These Terms apply to every order placed on the Site and are available at all times on this page. We may amend them at any time; the version published when you place your order is the one that applies to that order. Custom Orders are additionally governed by the written quotation accepted by the Customer, which prevails in case of conflict.

3. The Products

Products are additive manufactured (3D printed) in Italy by DR-I, in most cases produced after your order is received. Because of the manufacturing process:

• visible layer lines, minor surface marks and small colour variations between batches are normal characteristics of the process and are not defects;
• dimensions are subject to normal manufacturing tolerances; where a fit is critical, the relevant dimension is stated on the product page;
• materials and their properties (typically PLA unless otherwise stated) are indicated on each product page.

Products are laboratory accessories. They are not medical devices, not in-vitro diagnostic devices and not certified laboratory instruments. They are supplied non-sterile, are not intended for clinical, diagnostic or therapeutic use, and are not rated for autoclaving, solvents or elevated temperatures unless the product page says so. The Customer is responsible for assessing whether a Product is suitable for its intended use.

4. Orders and conclusion of the contract

You may order as a guest or through a customer account. The information you provide must be accurate and complete. Displaying a Product on the Site is an invitation to purchase; the contract is concluded when we send you the order confirmation email. We may decline an order, refunding any amount paid, where a Product is unavailable, where the price or description shown was manifestly wrong, or where we reasonably suspect fraudulent or abusive use.

5. Prices, taxes and invoicing

Prices are shown in the currency selected on the Site and, for consumers in the European Union, include VAT where applicable. Shipping costs are shown separately at checkout before you confirm and pay. For deliveries outside the European Union, duties and import taxes are payable by the recipient, as set out in the Shipping policy. Business Customers who need an invoice with VAT number and SDI code should enter those details at checkout or write to info@dr-i.tech before the order is dispatched.

6. Payment

Payments are processed by our payment providers (including Shopify Payments, Stripe and PayPal, depending on the method chosen). Card details are entered on the provider's systems: DR-I never receives or stores the full card number or the security code. Orders are manufactured and dispatched once payment has been authorised.

7. Delivery

Dispatch and transit times, shipping costs, tracking, customs and lost or damaged parcels are governed by the Shipping policy, which forms an integral part of these Terms. Orders are dispatched from our operating address in Vercelli, Italy.

8. Right of withdrawal

Consumers may withdraw from a purchase of catalogue Products within 14 days of delivery, under the conditions and with the exceptions set out in the Refund policy. The right of withdrawal does not apply to Custom Orders and other goods made to the Customer's specifications, under Art. 59(1)(c) of the Consumer Code, nor to Business Customers.

9. Legal warranty

Consumers are entitled to the statutory warranty of conformity of 24 months from delivery under Arts. 128 and following of the Consumer Code. For Business Customers, the warranty for defects follows Arts. 1490 and following of the Italian Civil Code, with the time limits set out there. How to report a defect is described in the Refund policy.

10. Custom Orders

Custom Orders start with a written quotation sent by email, which states the specifications, price, lead time and any tooling or design fee. The Customer is responsible for the files, drawings and specifications supplied and warrants that they do not infringe third-party rights. We do not reproduce parts that the Customer is not entitled to have manufactured. Files received for a Custom Order are used only to produce that order and are not shared with third parties or published.

11. Intellectual property

The 3DR-I and DR-I names and logos, the Site, its texts, images, page designs and code are owned by DR-I or licensed to it, and may not be reproduced, distributed or used to create derivative works without our prior written consent.

Part of the catalogue is produced from third-party models published under open licences. Where that is the case, the product page names the original author and the licence, and the licence conditions are respected and passed on. Those models remain the property of their authors under the terms of the relevant licence.

12. Use of the Site

You agree not to use the Site unlawfully, not to attempt to breach its security, not to extract its content by automated means (scraping) for commercial purposes, and not to interfere with its normal operation.

13. Liability

We are liable for damage caused by a Product or by the performance of the contract in accordance with mandatory law, including product liability rules and the rights granted to Consumers, which these Terms do not limit. To the extent permitted by law, we are not liable for indirect or consequential loss, for loss of profit or of research results, or for damage arising from a use of the Products other than the one they are intended for, including any use excluded under Section 3. Delays or failures caused by events beyond our reasonable control (including carrier disruption, customs, and utility or supplier failures) do not give rise to liability.

14. Complaints and dispute resolution

Complaints are handled as described in the Complaints policy, which forms an integral part of these Terms and is free of charge. Consumers resident in the European Union may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.

15. Personal data

Personal data are processed as described in the Privacy policy and the Cookie policy.

16. Governing law and jurisdiction

These Terms and any contract concluded under them are governed by Italian law, without prejudice to the mandatory provisions more favourable to the Consumer under the law of the country where the Consumer is habitually resident. For disputes with Business Customers, the courts of Santa Maria Capua Vetere (the district covering Caserta) have exclusive jurisdiction. For disputes with Consumers, jurisdiction lies with the court of the place where the Consumer is resident or domiciled.

Questions about these Terms: info@dr-i.tech.

DR-I S.r.l. Innovative Startup · Registered office: Via E. Ruggiero 123, 81100 Caserta (CE), Italy · Operating address: Via Dalmazia 10, 13100 Vercelli (VC), Italy · VAT and tax code IT04678810617 · REA CE-346222 · Share capital € 3,000.00 fully paid up · PEC certificate@pec.dr-i.tech